# What is Touchless Check-in?
### Description of Touchless check-in
Equinox is a luxury fitness club with a front desk service tailored to meet high net worth members. I was tasked with updating the check-in experience so it is touchless (pre-pandemic), rather than the clunky barcode scanner.
### Principles I wanted to adhere to
* increase hospitality service capability of front desk
* improve security so unwanted guests do not enter (the old process is secure due to the close interactions required)
* decrease the amount of time a member uses to check-in (ex. fumbling with app, access fobs, stopping at the desk)
### My role
* Product manager owning user research, conducting experiments, service design, engineering management, and cross functional team management (stakeholders, designers, testers).
### Screen shots of final solution
#### User App to check-in
#### Staff - Front Desk View of a check-in
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