> For the complete documentation index, see [llms.txt](https://vanielsons-organization.gitbook.io/touchless-check-in/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://vanielsons-organization.gitbook.io/touchless-check-in/what-is-touchless-check-in.md).

# What is Touchless Check-in?

### Description of Touchless check-in

Equinox is a luxury fitness club with a front desk service tailored to meet high net worth members. I was tasked with updating the check-in experience so it is touchless (pre-pandemic), rather than the clunky barcode scanner. 

### Principles I wanted to adhere to

* increase hospitality service capability of front desk
* improve security so unwanted guests do not enter (the old process is secure due to the close interactions required)
* decrease the amount of time a member uses to check-in (ex. fumbling with app, access fobs, stopping at the desk)

### My role

* Product manager owning user research, conducting experiments, service design, engineering management, and cross functional team management (stakeholders, designers, testers). 

### Screen shots of final solution

#### User App to check-in

![](https://1663475627-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F382hMqrO7PvWO7uaEco3%2Fuploads%2F41teMYfptUr0BROkGK9u%2Fimage.png?alt=media\&token=35b69ef3-86c8-44cf-abb2-dc9f52cd4288)![](https://1663475627-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F382hMqrO7PvWO7uaEco3%2Fuploads%2Fd7MqPSFyplidVUfg6FnM%2Fimage.png?alt=media\&token=1787bd87-8ae7-44e0-9506-2b4ffae0d8cd)![](https://1663475627-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F382hMqrO7PvWO7uaEco3%2Fuploads%2FsV51S3L5dlDMGlozUefr%2Fimage.png?alt=media\&token=582606e5-5bf8-4e2c-9fe0-d60659583b32)![](https://1663475627-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F382hMqrO7PvWO7uaEco3%2Fuploads%2FjZFQJUwEz9HSsw76CKz0%2Fimage.png?alt=media\&token=e89c958a-d581-40c9-a703-2003eb06bf20)

#### Staff - Front Desk View of a check-in

<figure><img src="https://1663475627-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F382hMqrO7PvWO7uaEco3%2Fuploads%2Fh2rmgMh7pum8Fgvg0OFj%2Fimage.png?alt=media&amp;token=c5fb69e0-4d18-4c13-ac34-55f88678ae16" alt=""><figcaption></figcaption></figure>