> For the complete documentation index, see [llms.txt](https://vanielsons-organization.gitbook.io/luxury-hospitality-service/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://vanielsons-organization.gitbook.io/luxury-hospitality-service/what-is-the-hospitality-service-project.md).

# What is the hospitality service project?

### Description

Equinox is a luxury fitness resort with high net worth clients. The average client spends $10,000 per year and expects high quality service from the facility. I was tasked into looking into how we could help improve the service capabilities of the leaders and their team at all of the locations. 

### **My Role**

Product manager conducting user research and product strategy.

<figure><img src="https://3265561808-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5RDW9849mqushNO1Av4p%2Fuploads%2FmaOgr7S1MezpED74vrE5%2Fimage.png?alt=media&amp;token=39a1d79f-b562-4b84-98d0-a13127455466" alt=""><figcaption></figcaption></figure>